Informing Utsav Fashion
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from Utsav Fashion
You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
Shipping Back the Items
When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
3. Please do not forget to mark the packaging as "Defective Items for Returns" and not for sale.
Item Receipt and Inspection at Utsav Fashion Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis -
a. Choosing an alternate Ethnic Treasure as a replacement of equal value b. A Store Credit to be used later for shopping on Utsav Fashion c. A Refund as decided on a case to case basis