We will duly acknowledge the issue and you would always be welcome to decide from either of the following available options:-
1. An Item Replacement
2. Issuance of Store Credit
3. A Refund of order value
But are there any reasons you might not provide me with all 3 options or no option?
Utsav Fashion's Customer Care representative will reach out to you with limited alternatives for below cases:
1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of Store Credit redeemable during your next purchase with Utsav Fashion. In case you had opted for Free Stitching or Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount.
2. If there was a Delay due to God’s or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case Utsav Fashion shall not refund, return or exchange any order on request.
3. In case you realize that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.