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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Shopping Assistance
The New Shopping Experience
15
How can I register with Utsav Fashion?
What is the Account Dashboard?
What is the Account Information page?
What about my past order records?
How can I save my wishlist?
See all 15 articles
Getting Started
10
How do I place an order?
Do I have to register to shop at Utsav?
From where can I login to My Account?
How Do I Update My Account Information?
Do you take Orders over phone?
See all 10 articles
Know More Before You Shop
21
When can I expect an item to get delivered?
Do you ship your items to all countries across the world?
Who are your courier partners?
Will I get the accessories shown along with the item?
I forgot my Utsav account password. How to reset the password ?
See all 21 articles
General Assistance
29
What do you mean by Ready to Ship?
What to you mean by Un-Stitched / Semi-Stitched / Ready To Wear / Made to Measure?
What do you mean by only Dress Material?
How to wear a pre-stitched saree?
What is Semi stitched Salwar Kameez?
See all 29 articles
Discount , Promotions and Store Credits
Discount, Promotion and Store Credit
11
What are the ongoing offers/ promotions on your website?
Why am I unable to use a Discount Code?
Why is the Discount coupon showing as expired?
The offer I saw is no longer visible?
What is the validity of my store credit?
See all 11 articles
Measurement and Customization
Measurement and Customization
35
How do I measure my size or what size should I opt for?
Can I opt for stitching and submit the measurements later?
Can I modify my measurement after submitting it?
What is the difference between Readymade size and Made to measure?
Can I get the blouse in longer length / bigger size other than the mentioned attributes in the website ?
See all 35 articles
Payments
Payments Related
17
I am not able to use my credit / debit card to make the purchase. Why?
I have tried to make the payment a number of times but I am receiving an error message and unable to complete it. Why?
Can I pay partially by store credit and remaining by credit card?
What is an authorisation code? How do I get the Authorization Code?
Do I need to register with PayPal in order to make payment through it?
See all 17 articles
Order Status
Know More About Your Order
13
I have placed my order. When will I receive it?
What is my Order Status?
How will I know if the order has been placed successfully?
I have placed an order but I haven't received any Order Confirmation Email
Can I get an item delivered before it’s mentioned "ship time"? // Can I get expedited / express / early / urgent shipment of an item at an additional cost within my desired date?
See all 13 articles
Shipping and Delivery
Tracking & Delivery Information
13
How will I know when my order is shipped?
My order is shipped, but I have not received the tracking details yet?
How can I get the tracking information?
Why am I unable to track my order?
My order is shipped but it is not delivered yet?
See all 13 articles
Custom Duty
Custom Implications
5
What is custom duty and why do we have to pay Custom Duty charges?
I have paid the shipping charges then why am I being asked to pay more?
Can I opt for Combined Shipment to avoid custom duty charges?
Can you send the item with a lower invoice or declare it as a Gift?
Will I be able to get an invoice for customs clearance purpose?
Cancellation, Return and Refund
Pre Shipment Cancellation
4
Can I cancel after 24 hours of placing an order?
Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
Why a "24 Hour" deadline?
Can I cancel my order in case I change my mind after ordering?
Post Shipment Return
2
Do you accept returns if I do not like the product?
What is your Return Policy?
Refund
3
I haven't received my refund yet. What should I do?
And how long will the refund process take?
Will I get a refund of the duty paid if I return the product?
