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Knowledge Base

Knowledge base

Explore How-To's and learn best practices from our knowledge base.

Shopping Assistance


The New Shopping Experience 15
  • How can I register with Utsav Fashion?
  • What is the Account Dashboard?
  • What is the Account Information page?
  • What about my past order records?
  • How can I save my wishlist?
See all 15 articles
Getting Started 10
  • How do I place an order?
  • Do I have to register to shop at Utsav?
  • From where can I login to My Account?
  • How Do I Update My Account Information?
  • Do you take Orders over phone?
See all 10 articles
Know More Before You Shop 21
  • When can I expect an item to get delivered?
  • Do you ship your items to all countries across the world?
  • Who are your courier partners?
  • Will I get the accessories shown along with the item?
  • I forgot my Utsav account password. How to reset the password ?
See all 21 articles
General Assistance 29
  • What do you mean by Ready to Ship?
  • What to you mean by Un-Stitched / Semi-Stitched / Ready To Wear / Made to Measure?
  • What do you mean by only Dress Material?
  • How to wear a pre-stitched saree?
  • What is Semi stitched Salwar Kameez?
See all 29 articles

Discount , Promotions and Store Credits


Discount, Promotion and Store Credit 11
  • What are the ongoing offers/ promotions on your website?
  • Why am I unable to use a Discount Code?
  • Why is the Discount coupon showing as expired?
  • The offer I saw is no longer visible?
  • What is the validity of my store credit?
See all 11 articles

Measurement and Customization


Measurement and Customization 35
  • How do I measure my size or what size should I opt for?
  • Can I opt for stitching and submit the measurements later?
  • Can I modify my measurement after submitting it?
  • What is the difference between Readymade size and Made to measure?
  • Can I get the blouse in longer length / bigger size other than the mentioned attributes in the website ?
See all 35 articles

Payments


Payments Related 17
  • I am not able to use my credit / debit card to make the purchase. Why?
  • I have tried to make the payment a number of times but I am receiving an error message and unable to complete it. Why?
  • Can I pay partially by store credit and remaining by credit card?
  • What is an authorisation code? How do I get the Authorization Code?
  • Do I need to register with PayPal in order to make payment through it?
See all 17 articles

Order Status


Know More About Your Order 13
  • I have placed my order. When will I receive it?
  • What is my Order Status?
  • How will I know if the order has been placed successfully?
  • I have placed an order but I haven't received any Order Confirmation Email
  • Can I get an item delivered before it’s mentioned "ship time"? // Can I get expedited / express / early / urgent shipment of an item at an additional cost within my desired date?
See all 13 articles

Shipping and Delivery


Tracking & Delivery Information 13
  • How will I know when my order is shipped?
  • My order is shipped, but I have not received the tracking details yet?
  • How can I get the tracking information?
  • Why am I unable to track my order?
  • My order is shipped but it is not delivered yet?
See all 13 articles

Custom Duty


Custom Implications 5
  • What is custom duty and why do we have to pay Custom Duty charges?
  • I have paid the shipping charges then why am I being asked to pay more?
  • Can I opt for Combined Shipment to avoid custom duty charges?
  • Can you send the item with a lower invoice or declare it as a Gift?
  • Will I be able to get an invoice for customs clearance purpose?

Cancellation, Return and Refund


Pre Shipment Cancellation 4
  • Can I cancel after 24 hours of placing an order?
  • Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
  • Why a "24 Hour" deadline?
  • Can I cancel my order in case I change my mind after ordering?
Post Shipment Return 2
  • Do you accept returns if I do not like the product?
  • What is your Return Policy?
Refund 3
  • I haven't received my refund yet. What should I do?
  • And how long will the refund process take?
  • Will I get a refund of the duty paid if I return the product?
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